Here when you need us.
Last updated: October 23, 2026
Get in touch
Questions about home lighting or an order? Email service@ravqezyn.com or call +86 15794910957 during the service hours below. International calling charges may apply.
Messages received outside service hours will be reviewed during the next service period. Questions involving carriers or payment providers may require additional investigation.
Before and after your purchase
- Product materials, dimensions, power requirements, and listed lighting features.
- Installation, assembly, care, and questions about product descriptions.
- Checkout, payment, delivery availability, and shipping charges.
- Order changes, address corrections, tracking, and delivery concerns.
- Damaged or incorrect items, return requests, and refunds.
Check the individual listing for electrical specifications and included components. Ask us if a detail you need is missing.
Help us locate your order
Include your order number, checkout email, and a short explanation of your request. For a damaged or incorrect item, add relevant photographs of the product, packaging, and shipping label where available.
Contact us promptly for an address correction or cancellation. Changes may no longer be possible after fulfillment begins.
Returns and delivery issues
Eligible return requests may be submitted within 30 days of delivery under our Return & Refund Policy. Contact customer support before sending merchandise back.
For a damaged, defective, or incorrect item, keep the item and packaging while we review the issue and explain the next steps.