1. Return request period

You may request a return for an eligible purchase within 30 days after receiving it. The period begins on delivery rather than the purchase date.

Email service@ravqezyn.com with your order number, checkout email, and reason for the request.

2. Change-of-mind eligibility

• Submit the request within the 30-day window.
• Keep the lighting product unused and in its original condition.
• Include the supplied components, accessories, manuals, and packaging where available.
• Provide your order number or suitable proof of purchase.
• Use protective packaging and follow the return instructions.

Use, installation, alteration, damage after receipt, or missing essential parts may affect an ordinary return. Statutory inspection and remedy rights remain unaffected.

3. Return steps and destination

1. Contact customer support and explain your request.
2. Wait for eligibility review and designated return instructions.
3. Pack the item securely, send it as instructed, and keep proof of postage or tracking.

The registered business address is not automatically a return facility. Do not send items there unless support confirms it as the destination.

4. Damage, defects, and incorrect items

Report a problem promptly. Include a description and, where available, photographs of the light, affected component, packaging, and shipping label. Keep the item and packaging while we review the issue.

We will assess whether a replacement component, replacement item, return, refund, or another remedy is appropriate. Missing photographs do not automatically remove a mandatory legal remedy.

5. Shipping costs and packaging

Customers generally pay return shipping for change-of-mind returns unless we agree otherwise or law requires a different arrangement.

For verified faults, incorrect items, or other qualifying issues, necessary return costs are handled according to applicable consumer rights. Protect fragile shades, bulbs, cables, and other components during return transit.

6. Inspection and refunds

Returned products may be checked for identity, condition, and completeness. We will communicate the outcome and applicable resolution.

Approved refunds are normally issued to the original payment method where supported. The amount depends on the reason for return and applicable law. Original delivery charges may be nonrefundable for a change-of-mind return only where lawfully permitted and disclosed.

We will arrange approved refunds within applicable mandatory deadlines. The time until funds appear depends on the bank or payment provider.

7. Exchanges and cancellations

Ask support about exchanges or replacements before returning an item. Request cancellation as soon as possible; an order already in fulfillment or transit may not be stoppable.

Mandatory consumer protections take priority over any conflicting condition in this policy.

Company & customer support