1. Who is responsible

This policy describes personal information handled in connection with ravqezyn.com, purchases, customer communications, and related store features. Guangzhou Xunhui Technology Co., Ltd. operates Ravqezyn™ and is the contact for privacy requests.

2. Information we may handle

• Contact and delivery details: names, email addresses, telephone numbers, and billing or shipping addresses.
• Order records: selected lighting products, order identifiers, payment status, delivery, returns, and refunds.
• Payment references: transaction identifiers made available by payment services; credentials entered into provider interfaces are processed by those providers.
• Communications: support messages, feedback, and information you provide.
• Technical data: IP address, device or browser information, logs, and interactions collected through active website services.
• Preferences: account, consent, and marketing choices where available.

3. Sources and purposes

Information comes from you, your use of store features, and providers involved in payments, delivery, security, or communications.

We use it to administer orders, process payments and refunds, arrange shipping, answer questions, maintain the store, investigate misuse, and keep required records. Where enabled and permitted, it may support analytics and marketing.

4. Legal grounds

Where a lawful basis is required, processing relies on the basis appropriate to the activity, including contract performance, legal obligations, legitimate interests subject to safeguards, or consent.

You may withdraw consent where applicable without affecting processing that was lawful before withdrawal.

5. Recipients of information

Relevant information may be provided to commerce and website providers, payment services, fulfillment partners, carriers, communication services, advisers, and authorities where legally required.

Analytics or advertising providers may receive data where their services are active. Applicable disclosure and choice requirements apply to relevant sharing arrangements.

6. Cookies and choices

Cookies and similar technologies may support cart functions, checkout, preferences, fraud prevention, and, where enabled, analytics or advertising.

Use available store controls and browser settings to manage cookies. Blocking necessary cookies may affect store functions. Nonessential technologies are subject to applicable consent or opt-out requirements.

7. Retention and security

Records are kept for periods needed for order administration, support, accounting, legal obligations, and disputes. We and our providers use measures intended to protect information, but no transmission or storage method can be guaranteed completely secure.

8. International processing

Our operating company is registered in China. Service providers may process information in other countries. Applicable cross-border transfer requirements apply where legally required.

9. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, obtain a copy of, restrict, or object to the processing of information; withdraw consent; or opt out of certain advertising or sharing.

Email service@ravqezyn.com with the subject “Privacy Request.” Explain the request and provide information needed to locate your record. We may request proportionate identity verification.

10. Marketing, children, and updates

You may unsubscribe from optional marketing where a mechanism is provided. Necessary order and service messages may continue. The store is not directed at children.

We may revise this policy for operational or legal changes. The revised date will appear above, with additional notice or consent where required.

Company & customer support