Answers for a clearer shopping experience.
Last updated: October 23, 2026
Products and care
What does Ravqezyn™ sell?
Ravqezyn™ offers home lighting for spaces such as bedrooms, living areas, and work surfaces. Available styles, finishes, and features may change.
How can I compare lighting products?
Review each product page for dimensions, materials, power requirements, included components, controls, and listed lighting features. Measure your intended location and check outlet or installation needs before ordering.
Are bulbs or power accessories included?
Included components vary by product. Check the individual listing and package contents. Do not assume that a bulb, adapter, battery, or mounting hardware is included unless the listing confirms it.
How should I care for a light?
Follow the instructions supplied with the product. Disconnect power before cleaning where applicable, use cleaning methods suitable for its materials, and observe the stated electrical specifications.
Orders and payment
How do I place an order?
Select the product and available options, add it to your cart, and review the address and total at checkout. Confirmation is sent to your checkout email.
Which payment methods are available?
Use the methods displayed at checkout. Options may vary by location and payment provider.
Can I change or cancel an order?
Contact us promptly with your order number. Changes may no longer be possible once fulfillment begins.
Shipping and tracking
How long does processing take?
Orders are normally processed within 1–2 business days after payment confirmation, excluding weekends and applicable holidays.
What is the estimated U.S. delivery time?
Eligible U.S. transit is generally estimated at 7–15 business days after dispatch, in addition to processing. Delivery windows may vary.
Will tracking be available?
Tracking is provided after dispatch where supported by the shipping method. It may take time for the first carrier scan to appear.
Returns and support
What is the return window?
Eligible return requests may be made within 30 days after delivery under our Return & Refund Policy. Contact us for instructions before sending an item.
What if my light arrives damaged or incorrect?
Contact us with your order number and photographs where available. Keep the item and packaging while we review the issue.
Who pays return shipping?
Customers generally pay return shipping for ordinary change-of-mind returns unless we agree otherwise or law requires a different arrangement. Qualifying fault or error cases are handled according to applicable rights.
How are refunds issued?
Approved refunds are normally returned to the original payment method where supported. The posting time depends on the payment provider.
How can I contact customer service?
Email service@ravqezyn.com or call +86 15794910957. Hours: 8:00 AM – 10:00 PM Daily.